What it is, how it works, and how I got into it.

User experience (UX) writing is my main craft, and I get a lot of questions about it. Here are a few answers to the most frequent.

UX writing is the practice of designing the words people see and hear when they interact with software. It’s about designing the conversation between a product and its user.

In many ways, it’s just writing, so don’t get thrown off by the name. Many of the things that make UX writing good are the things that make other…